Refund & Returns Policy for Texotis.xyz
At Texotis.xyz, we prioritize customer satisfaction and aim to provide high-quality outdoor activity equipment. Our refund and returns policy is designed to ensure a smooth and hassle-free shopping experience. By purchasing from our website, you agree to the following terms regarding refunds and returns:
1. Eligibility for Returns
You may return any unused and unopened items within 30 days of receiving your order for a full refund. Please ensure that all items are in their original packaging with all tags attached.
2. Initiating a Return
To initiate a return, please contact our customer service team at info@texotis.xyz. Include your order number and the reason for the return in your email. We will provide you with further instructions and a return authorization number.
3. Return Shipping Costs
Customers are responsible for the return shipping costs, except in cases where the product was damaged or incorrectly shipped. In such instances, we will cover the return shipping costs. We recommend using a trackable shipping service to ensure that your returned items are received.
4. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days. Please note that the time it takes for the refund to appear in your account may vary based on your bank or payment provider.
5. Exchanges
If you would like to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired item. This ensures a faster processing time for your new order.
6. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at info@texotis.xyz with your order number and a description of the issue. We will work with you to resolve the problem, which may include a full refund or replacement at no additional cost.
7. Customer Support
Our customer support team is here to assist you with any questions regarding our refund and returns policy. You can reach us at:
- Address: PO BOX 180397, Los Angeles, CA 90018-9781, USA
- Phone: +1 270-889-9830
- Email: info@texotis.xyz
8. Policy Updates
Texotis.xyz reserves the right to update this refund and returns policy at any time. Changes will be posted on this page, and we encourage you to review our policy periodically for the latest information.
Thank you for choosing Texotis.xyz for your outdoor activity needs. We appreciate your business and are committed to ensuring your satisfaction!